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Providing Goods and Services to People with Disabilities

(view our Multi-Year Accessibility Plan)

Vencora is committed to excellence in serving all customers including people with disabilities.


Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.


Service animals

​We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

​​Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Vencora will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


The notice will be placed at the main entrance of Vencora.


Vencora will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. This training will be provided to employees and others who deal with the public on our behalf within 90 days of their date of hire.


Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

  • Vencora’s plan related to the customer service standard.

  • How to interact and communicate with people with various types of disabilities

  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

  • How to use the equipment or devices , e.g. TTY available on-site or otherwise that may help with providing goods or services to people with disabilities

  • What to do if a person with a disability is having difficulty in accessing Vencora's goods and services


Staff will also be trained when changes are made to your accessible customer service plan.


Feedback process

Customers who wish to provide feedback on the way Vencora provides goods and services to people with disabilities can contact Rosy Makkar-Sethi.


All feedback, including complaints, will be sent to:


Laura Bita

Human Resources


70 The Esplanade Suite #201

Toronto, Ontario


M5E 1M1



Customers can expect to hear back in 14 business days


Modifications to this or other policies

Any policy of Vencora that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Accessible Customer Service Plan

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